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Utility Billing and Collection Division


 

Contact Information

1300 7th St.

Wichita Falls, TX 76301

 

Phone: (940) 761-7414

Fax: (940) 761-8879

 

Garry Capron, Utility Collections Coordinator

 

Hours

Monday – Friday: 8:00 AM – 5:00 PM

 

Responsibilities

All customer service, including new customers, billing questions, meter lids missing, new service line connections

 

The Utility Collection Division also handles turning on/off water utility orders, the reading of water meters, establishing new service, billing for water, sewer and refuse, collection of payments and arranging for a field inspection

 

How to Establish Service

To establish a water account, the customer is asked to come to the Utility Collections office at 1300 Seventh Street and make a deposit.  Identification is required on new deposits to protect the customer from someone else establishing an account in his/her name.  A representative is allowed to establish the account by using their own identification and providing copies of the responsible party’s identification.

 

Service Deposits

Residential deposits are $75.00 for single-family dwellings.  Multi-family dwellings are $50.00 per unit when served by one meter.  Minimum business deposits are $100.00 for businesses with low water usage.  Other business deposits are calculated based on comparable business use applied to current rates for water, sewer, and refuse

 

Payments

May be mailed to the address above and also to: Utility Collections at:

 

 P.O. Box 1440

Wichita Falls, TX 76307-7532

 

For your convenience, there is also a drive-through window located at the front of the building with access from Broad Street, and a night depository is located on the right side of the drive-through window. 

 

As a convenience, the City offers bank drafting services for all customers and customers may pay by Visa and MasterCard. Customers can also pay their water bill on-line

 

 

 
Memorial Auditorium • 1300 7th Street • Wichita Falls, TX 76301