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Utility Billing and Collection Division
Contact Information
1300 7th St.
Wichita Falls, TX 76301
Phone: (940) 761-7414
Fax: (940) 761-8879
Garry Capron, Utility Collections Coordinator
Hours
Monday – Friday: 8:00 AM – 5:00 PM
Responsibilities
All customer service, including new customers, billing questions, meter lids missing, new service line connections
The Utility Collection Division also handles turning on/off water utility orders, the reading of water meters, establishing new service, billing for water, sewer and refuse, collection of payments and arranging for a field inspection
How to Establish Service
To establish a water account, the customer is asked to come to the Utility Collections office at 1300 Seventh Street and make a deposit. Identification is required on new deposits to protect the customer from someone else establishing an account in his/her name. A representative is allowed to establish the account by using their own identification and providing copies of the responsible party’s identification.
Service Deposits
Residential deposits are $75.00 for single-family dwellings. Multi-family dwellings are $50.00 per unit when served by one meter. Minimum business deposits are $100.00 for businesses with low water usage. Other business deposits are calculated based on comparable business use applied to current rates for water, sewer, and refuse
Payments
May be mailed to the address above and also to: Utility Collections at:
P.O. Box 1440
Wichita Falls, TX 76307-7532
For your convenience, there is also a drive-through window located at the front of the building with access from Broad Street, and a night depository is located on the right side of the drive-through window.
As a convenience, the City offers bank drafting services for all customers and customers may pay by Visa and MasterCard. Customers can also pay their water bill on-line.
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