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50 Plus Zone

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1. What is the Zone?: The Best Thing About Being Over 50, is Being Able to Join the ZONE!! The 50+Zone is a recreational facility operated and programmed by the W.F. Parks & Recreation Department for the use and enjoyment of people 50 & over. The Zone is located on the 2nd floor of the W.F. Recreation Center on the corner of 10th & Indiana. Only $20.00 a year, the Zone Membership offers so many opportunities for activity and FUN!! More...

2. Does the $20 annual fee cover everything at the Zone?: Although it covers most everything, there are a few classes and special events that require a minimal fee to cover costs. These programs are optional and the fees are directly associated with additional cost that the Zone incurrs to offer them.

3. Is the Zone open to everyone?: The Zone is open to everyone over the age of 50 regardless of which city or county you reside in. All programs held within the facility are open to all members of the Zone. We do not cater to private parties, although we have parties all the time.
Guests are welcome at the monthly Friday night dances and at certain listed special events (see a newsletter for specific programs). More...

4. Do I need to be a member to come to the Zone?: We are so sure you will like us at the Zone that we offer you a one day guess pass to try us out. If you like what you see and want to come back we require that you get a membership that runs for a 12 month period from the date you join, for $20 per person.

5. Do I have to be a resident of Wichita Falls to join the Zone?: We have members from all over. Bowie, Electra, Vernon to name a few cities. We even have members who join while they are visiting their families during the summer.

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Abatement Liens

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1. What is the lien collection program?: On June 6th the City began to notify all the citizens of Wichita Falls who own property upon which City liens have been filed. There are over 2,000 such property owners and over 6,000 liens. The City has hired a lien clerk who will send out 150 notification letters per week. All property owners wiht such liens will be notified within 90 days. Three temporary clerks have been hired to assist with processing the paperwork and answering phone correspondence.

2. What is a lien and why does the City have so many of them?: Whenever the City mows grass or demolishes a dangerous structure on private property, it does so using taxpayer money. The City is authorized to recoup the money by placing a lien on the property. The City has been abating nuisances and placing liens for 40 years.

3. What is the City doing to collect these liens?: We are notifying the owners of property upon which liens have been filed.

4. Why try to collect now?: The City only recently computerized its records and discovered the extent of the debt owed the City.

5. If I have a lien on my property why should I pay it off?: It is accruing at 10% interest and will cost less to pay off now rather than later. An outstanding lien may also hinder the property owner from selling the property, as title insurance cannot be obtained on a property encumbered by a lien.

6. How do I find out if my property has a lien on it?: Go to Departments on the home page of this website and click on Code Enforcement Liens, call 940-761-7463 to talk with one of the four lien clerks or check the records at the Wichita County Courthouse.

7. What if I can't pay the whole amount at once?: If you pay the principle the interest will cease to accrue. The City will also assist you in setting up a payment plan.

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Accounting & Finance

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1. What is the sales tax rate for the City?: The sales and use tax for the city is 8.25%. The State of Texas receives 6.25% and the City receives 2% of this tax. The proceeds from the City's portion of this tax are used to support the general operations of the City and to provide funds for infrastructure improvements and economic development. Specifically, 1.5% of this tax is deposited in the General Fund of the City, .25% is governed by a private non-profit economic development corporation (established pursuant to Section 4A of the Texas Development Corporation Act of 1979), and the remaining .25% is governed by a private non-profit corporation designed to make infrastructure improvements to attract economic activity to the community (established pursuant to Section 4B of the Texas Development Corporation Act of 1979).
Sales Tax Rate

2. What is the property tax rate for the City?: The City's property tax rate on real property is $0.59246 per $100 of assessed value. In other words, the owner of a $75,000 home, would pay the City $444.35 in property taxes. These taxes are collected by Wichita County through an inter-local agreement between the City and the County. The proceeds from this tax are deposited in the General Fund of the City and used to support general operations such as police and fire protection, street maintenance, traffic control, parks and recreation, library service, engineering service, health and safety, and general finance and administrative services.

3. What is the City’s fiscal year?: The City's fiscal year is October 1 through September 30 of each year. The City's total operating budget for the 2007-2008 fiscal year is $138,985,156. This budget includes the following funds: General Fund, Federal and State Grant Fund, Auditorium Fund, Hotel/Motel Tax Fund, Debt Service Fund, Airport Fund, Transit Fund, Sanitation Fund, Water and Sewer Fund, Storm Water Drainage Fund, Golf Course Fund, Multi-Purpose Events Center Fund, and Fleet Maintenance and Print Shop Internal Service Funds.

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Aviation

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1. What time do passengers need to arrive at Municipal Airport?: If you are checking baggage arrive 90 minutes prior to your flight departure.
If you are JUST taking carry-on baggage arrive 60 minutes before your flight departure.
Passengers arriving inside of 45 minutes prior to departure may not be allowed to check any baggage. Failure to check-in 30 minutes prior to departure may result in the loss of your reservation and prevent you from boarding your scheduled flight. More...

2. Where can I find flight information for Municipal Airport?: For the daily flights to the Dallas Fort Worth Airport please contact American Eagle by calling 1-800-433-7300 or by going to the Americam Airlines website at www.aa.com.
For charter flight information to Lake Tahoe and Reno, Nevada go to
http://www.casinosinternationalinc.com/.
For charter flight information to Laughlin, Nevada go to http://www.riversideresort.com/Html/Flights-08.html American Airlines...

3. Is there Long Term Parking at Municipal Airport?: There is a flat $3.00 exit fee no matter the length of stay. There is no daily or hourly fee involved. If you are going to be at the airport for 30 minutes or less we do offer parking meters in front of the terminal building at a fee of only .25

4. What is the weight limit for carry on bags and checked bags?: A: Weight and size restrictions may vary by air carrier. For American Airlines flights, checked baggage should be no more than 50 pounds and the size should not exceed 62 dimensional inches (length + width + height). Passengers are allowed one carry on bag and one personal item free of charge. Carry-on bags should be no more than 40 pounds and the size should not exceed 45 dimensional inches (length + width + height). A personal item would include a purse, backpack, briefcase, etc and should not exceed 36 dimensional inches. If flying out of Wichita Falls, please visit American Airlines website below.
American Eagle Baggage Information

5. What am I allowed to carry on to the aircraft?

In August 2006, the Transportation Security Administration issued new regulations regarding the amount of liquids, gels, creams and lotions that may be carried aboard the aircraft. TSA instructs passengers to think “3-1-1.” Any liquids, gels, creams or lotions should be in a 3 ounce container or smaller, all such containers must fit comfortably in a 1 quart clear zip top bag, and you are allowed one bag per passenger. This includes items such as lip gloss, mascara, hand sanitizer, etc. This does not include any liquid medication or other medical related items. Please visit the TSA website.

Passengers will be asked to remove their zip top bag from carry on bags prior to inspection for separate screening at the checkpoint.

If flying out of Wichita Falls, you are encouraged to inquire with the TSA officers at the ticket counter about any items you may be unsure are approved for carry on. This will allow you the opportunity to place any unapproved items in your checked bag or return them to your vehicle. This will also speed up the screening process at the checkpoint.

More...

6. Do I have to pay to check my bags?: Charges for checked baggage vary by air carrier. For American Eagle service out of Wichita Falls, the current fees are $15.00 for the first checked bag and $25.00 for the second bag and passengers should be aware that this is a one-way fee. Fees may not apply to all flights or passengers. This fee is to be paid for at the ticket counter when you check in for your flight. Cash or credit/debit cards only. If paying by cash, please try to have the correct amount due. If flying out of Wichita Falls, please visit American Airlines website listed below for more information. Baggage price information

7. Am I allowed to lock my checked baggage?: YES, however, it is recommended that you use a TSA approved lock. Please visit the TSA website regarding locked baggage. More...

8. How do I report lost luggage?: If you lost luggage while on an American Eagle flight coming into or going out of Municipal Airport please call 1-800-866-4010. If your luggage was lost through another carrier please contact that air carrier directly.

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Building Permits & Inspections

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1. Who needs building codes?: We all do - whether in our homes, offices, schools, stores, factories or places of entertainment. We rely on the safety of structures that surround us in our everyday living. The public need for protection from disaster due to fire, structural collapse and general deterioration underscores the need for modern codes and their administration.

2. What is a building code?: Practically, it is the government's official statement on building safety. Technically, it is a compendium of laws and ordinances setting minimum safety standards and arranging them in a systematic manner (codified) for easy reference. It embraces all aspects of the building construction - fire and structural items as well as the plumbing, electrical and mechanical systems.

3. How reliable are the building codes?: Most aspects of building construction - electrical wiring, heating, sanitary facilities - represent a potential hazard to building occupants and users. Building codes provide safeguards. Although no code can eliminate all risks, reducing risks to an acceptable level helps.

4. Why inspect a building during construction?: It is the only way to verify independently that code compliance has been achieved. Did you know that before you moved into your home, office or factory, an average of ten inspections has been made to verify conformity to minimum standards affecting electrical safety and sanitation as well as structural and fire and the like?

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Candidate Questions

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1. What are the requirements to be a candidate for election?: Candidates must be registered to vote, must have been full-time residents of the city for at least one year prior to qualifying, and must not hold any other elective office.

2. When may I begin raising campaign funds?: A potential candidate may begin raising funds at any time after filing designation of a campaign treasurer and bank designation with the City Clerk. The campaign account must be separate from any personal accounts and used only for depositing campaign funds and making campaign expenditures.

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Cemeteries

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1. Can you locate a gravesite for me?: Yes, we will need the name of the person and we will give you the lot, block and space of the gravesite.

2. Can the family plant trees, flowers or shrubs on gravesites?: Yes, but you must own the site and either perform or contract the maintenance on them. If they become unsightly or limit access to other lots they will be removed and discarded.

3. Is water provided for the landowner's use?: Yes, there are hose bibs throughout the cemeteries. You must provide your own hose and abide by any water restrictions that may be in effect.

4. Can I purchase burial spaces?: Yes, but only in Rosemont and Lakeview. All of the plots in Riverside have been sold.

5. What is the cost of cemetery spaces?: A double space is $1990.00 and can be purchased pre-need. Singles are $850.00 and can be purchased at time of need only.

6. Do you have a payment plan for burial spaces?: No, they must be paid in full. We do accept Visa or Mastercard.

7. Do you stack burials?: No.

8. Can I place flowers or holiday arrangements on gravesites?: Yes, but flowers will be removed when they become unsightly and discarded. Holiday arrangements will be removed no sooner than four weeks after the holiday.

9. Where are the two bankrobbers buried?: Billy Crawford and Elmer Lewis are buried in a single gravespace in Block Q, space 311 in Riverside Cemetery.

10. Where is Susan Parmer buried? (Jessie James' sister): Block N of Riverside Cemetery.

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Citizen's Police Academy

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1. How do I apply for the Citizens' Police Academy: Applications are available through the Crime Prevention Section. Call Officer Steve Carroll at 720-5007

2. What age groups can attend the Citizens' Police Academy?: The Citizens' Academy is open to everyone who is at least 21 years old. Every generation has been represented in past sessions.

3. How much time will I have to dedicate to Citizens' Police Academy?: The academies generally last about 11 weeks. The current academy meets on Tuesday evenings from 6pm to 9 pm.

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City Clerk

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1. How often are City Elections held?: According to State law, there are 2 uniform Election dates: The second Saturday in May and the first Tuesday in November

2. Can anyone serve on the City Boards and Commissions?: The City has certain requirements and one is that you must be a resident of the City of Wichita Falls. Individual Boards and Commissions have specific requirements which are found under the Summary of Boards/Commissions

3. Are permits required for garage sales?: Permits are not required, however, garage sales can only be held four times per calendar year and are to last no more than three consecutive days.

4. What other marketing or sales permits are required in the City of Wichita Falls?: Solicitation Permit - Soliciting whether door-to-door, business-to-business or telemarketing within the City.

5. What do permits mean to me as a consumer?: The fact that a person, firm or corporation holds a City permit does not constitute endorsement of the products or services ordered or sold. It is an effort to provide residents with more information on vendors in the event it is needed. Always check before you buy.

6. Does the City Clerk issue Marriage License?: Marriage Licenses are issued by the County Clerk at the Wichita County Courthouse. Please visit their website for further information. More...

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Code Enforcement

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1. How many letters are sent for a code violation?: One courtesy letter is sent a year per violation per property. If the issue is not resolved within the stated time frame, citations may be issued without further notice.

2. Can I get more time than what is stated in the courtesy letter to take care of the violation?: In some cases, yes. You will need to speak with the Code officer who sent you the letter. They can be contacted at the phone number listed on the letter.

3. I received a letter for rubbish and trash-but, I didn't put it there. Am I still responsible?: Yes. A property owner is responsible for any violations on their property.

4. I have a tenant living in a property that I own. Can I get a fine for their violation of an ordinance?: If city water is active in the tenant's name, they will get the same letter as the owner and the tenant will be responsible for any citations. However, if city water is active in the property owner's name or is inactive, citations may be issued to the owner.

5. Is there an ordinance against parking vehicles in a back yard?: No,as long as the vehicles are operable and have current tags and inspection stickers.

6. There is a vehicle on my property that doesn't belong to me. Can I have Code Enforcement remove this vehicle?: No. You would need to contact a tow company to remove vehicles from your property.

7. Can Code Enforcement officers look over a fence to inspect a complaint?: No. Code Enforcement officers cannot look over, under or through fences to view a violation. Code officers can only inspect complaints that can be seen from public view such as a street, alley, or from another property with the property owner's consent.

8. Is a property owner responsible for mowing the alley?: Yes. Each property owner is responsible for keeping the alley cleaned and mowed to the midpoint of the alley.

9. Can Code Enforcement tell my neighbor to cut their tree limbs that are hanging over onto my property?: No. That would be a civil issue between you and your neighbor.

10. Is there an ordinance requiring the removal of dead trees?: No. There is no ordinance requiring the removal of dead trees-only the removal of tree limbs that are on the ground.

11. Does Code Enforcement issue building permits?: No. Please contact the Building Inspections Division at (940)761-7459.

12. Can you tell me the current owner of a property?: Please contact the Wichita County Appraisal District office at (940)322-2435, or visit their website: Wichita Appraisal District

13. Can Code Enforcement do anything about an inoperable vehicle on the street?: No. Please contact the Police Department at(940)720-5000.

14. Does Code Enforcement handle complaints regarding basketball goals on the street?: No. Please contact the Police Department at (940)720-5000.

15. Does Code Enforcement handle complaints regarding grass being blown onto streets?: No. Please contact the Police Department at (940)720-5000.

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Crime Prevention

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1. How can I schedule a security inspection for my home or business?: Crime Prevention officers will inspect your home at no cost to you. Call 720-5007 to schedule an appointment. More...

2. How can I schedule a Police Department speaker for my group?: Call the Crime Prevention officers at 720-5007. Programs can be customized for your group or event.

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Criminal Investigations

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1. My Purse was stolen yesterday with my checks and credit cards in it and my credit card has been used what should I do?: Make a Police report immediately, call your bank and your credit card company right away

2. I was the victim of credit card abuse yesterday, and I made a police report. I want to talk to the Detective assigned to my case: The case must first be reviewed by a Sergeant to be assigned, please wait a few days to call, if you have additional information you can make a supplemental report with an officer or the Information Desk.

3. I had some checks forged, and I have all these forgery affidavits, do I bring them to the Police Department?: The forgery affidavits must be notarized and should be delivered to the merchants to whom the checks were passed.

4. How long does it take to investigate a case?: Every case is different, some require weeks of statements from witnesses, processing of evidence, and just the back log of cases sometimes increases the time it takes to get the case to the Grand Jury. Once the investigation is concluded the prosecution schedule is detemined by the District Attorney's Office.

5. My home was burglarized and I found some of my property in a pawn shop. What should I do?: If you made a police report of the burglary when it happened, and you can identify your property, call an officer to meet you at the pawn shop and point out the property. Pending investigation, the property will be placed on hold for a property hearing to determine ownership.

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D.A.R.E

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1. What is D.A.R.E.?: Drug Abuse Resistance Education incorporates innovative prevention science and research-based strategies to improve student skills and outcomes. D.A.R.E. offers interventions during the critical years of a student's education.

2. Does D.A.R.E. work?: Yes! Scientific evaluation has documented that kids who complete the New D.A.R.E program have improved decision-making skills, view drug use as unacceptable and possess a significantly decreased likelihood of ever using drugs.

3. Can D.A.R.E. Officers speak at other community events?: Yes. D.A.R.E. Officer can speak to any age group from Pre-K to adults. Contact the D.A.R.E. office to schedule your event. (940) 720-5005

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Emergency Management

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1. When are the Outdoor Warning Sirens tested?: We sound the Outdoor Warning System Sirens on the first Monday of the month, weather permitting. The sirens will not be tested if the weather appears threatening. Testing the Outdoor Warning System allows people know what the sirens sound like and to allow us to determine that the 20 older sirens in our system are working. The 34 new sirens in our warning system can be silently tested at any time.

2. I cannot hear the Outdoor Warning Sirens inside my home?: The Outdoor Warning System is designed to warn people who are outside to take cover due to hazardous weather conditions. The Outdoor Warning System is not designed to warn people inside homes or businesses. The best warning system for inside your home is a NOAA Weather Radio. These can be purchased for a minimal cost.

3. Are there are any public storm shelters?: No. This area is under Tornado Watches so often that people would not go to these shelters during a Tornado Watch. Once a tornado is spotted on the ground, the worst place to be is in an automible. In the 1979 tornado, half of the people who died were in cars.

4. Where can I learn more about Emergency Management?: The Federal Emergency Management Institute, the Texas Governor's Division of Emergency Management, the Red Cross and many other agencies offer training on various emergency management subject. The Red Cross offers training for individuals who would like to volunteer to assist in the local area. The telephone number for the Red Cross is 940 322-8686.

5. How can I help?: You can volunteer with the Red Cross or you can become a member of the Citizen Emergency Response Team training through either the Wichita County CERT program or through the City of Wichita Falls CERT program. Contact City of Wichita Falls Emergency Management Office at 940 720-5045 for more information.

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Fire Department

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1. Why do so many fire trucks show up on the scene of a fire?: NFPA standards say that a minimum of 17 fire fighters must be on the scene of a structure fire. We ride three on a unit so it takes several units to deliver the number of personnel required. We also MUST operate on a “worst case scenario” basis. That is, we must think that the fire is a bad as it can get. It would take longer to get more people if they were not dispatched with the first alarm.

2. Why do you turn off the electricity at the house when fighting a fire?: We turn off the electricity to prevent the accidental electrocution of our fire fighters and to prevent burned and damaged wiring from starting another fire.

3. Why do you cut holes in the roof at a fire?: Ventilation holes are sometimes cut to release the hot gases from inside the structure. A build-up of fire gases is dangerous to fire fighters because it can suddenly burst into flames in an event known as a flashover. Flashovers kill fire fighters every year and the best way to avoid it is to cut the ventilation holes.

4. Why does a Fire Truck show up when you call for an ambulance?: The fire Department runs the First Responder Program. It only makes sense that if a Fire Apparatus can be there in 3.6 minutes, and an ambulance may take 6 to 10 minutes, the patient has a better chance of survival if the Fire Department responds. Fire Department response is limited to life threatening situations only.

5. How do you schedule a fire station tour?: Call (940) 761-7901 and schedule the tour with our administrative assistants.

6. What type of fire extinguisher should I have in my house?: The department recommends a 2A 10BC fire extinguisher.

7. How do I get my home inspected for fire safety?: Call (940) 761-7901 and schedule your fire safety inspection.

8. What is your average response time?: Due to our carefully planned station relocation project in 2000, our average response time is 3.6 minutes.

9. When will the burn ban be lifted?: The city of Wichita Falls is, by ordinance, always in a burn ban. It is illegal to openly burn inside the city limits of Wichita Falls.

10. Do you have any volunteers on the department?: The Wichita Falls Fire Department is a fully paid department with no volunteer positions.

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Fleet Maintenance

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1. What are the Shop’s hours of Service?: The Main Repair Shop is open from Monday through Friday from 5:00 a.m. until 5:00 p.m. The Service Station is open 24/7 for oil changes, tire work and minor automotive repairs.

2. What if my vehicle has a break down and I cannot get in touch with anyone in the Shop?: From 5:00 a.m. until 5:00 p.m., please call 761-7931. After 5:00 p.m., please call 761-7935. If you are unable to reach anyone, call 720-5000.

3. How often is my vehicle scheduled for Preventive Maintenance?: Most of the City fleet is on a 12-14 month cycle for complete maintenance. Central Services staff refers to this as a “PM-C.” The vehicle will be scheduled for this downtime, and you will be notified in advance. Police patrol cars are usually scheduled on a 6-7 month rotation for PM-C work. If a repair needs to be made, however, do not wait for the scheduled PM-C to get the problem corrected.

4. How can I find out if my City vehicle is ready?: Call 761-7926 to check the status of any unit at Central Services for repair or maintenance.

5. How often does my oil need to be changed?: The oil needs to be changed every 3,000 miles for most vehicles. Units equipped with hour meters should follow the manufacturer’s recommendation. If you have any questions, please contact the Automotive Service Coordinator at 761-7935.

6. What air pressure should I maintain in my tires?: Staff Cars: 35 PSI
Patrol Cars & Pickups: 44 PSI
Large Trucks: 110-120 PSI
Other Equipment: Contact the Service Station at 761-7935
(Fleet Maintenance is responsible for maintenance and repairs to City vehicles. Please contact 761-7926 if you have any questions or concerns.)

7. Is it okay to use another vehicle’s gas card if I can’t find mine?: This causes complications. Central Services keeps close track of each unit’s performance and expenditures. Please contact the Service Station staff if you need fuel immediately. If a fuel key needs to be reprogrammed, go to the Central Services administrative office between 8:00 a.m. and 5:00 p.m. for assistance. If you have a problem with a fuel key after hours, leave the fuel key with the Service Station staff. The Service Station staff will need the unit number and the mileage/hours of that unit. Please give the Service Station 24 hours to have the key reprogrammed before you stop by to pick it up.

8. What do I do if the fuel pumps are not working?: Contact the Service Station staff immediately for assistance.

9. Who do I see for a license tag or registration for a City of Wichita Falls vehicle?: Contact Central Services staff at 761-7640 or stop by the Central Services administration office.

10. When is the City Auction?: Typically, the City of Wichita Falls auctions its used equipment in March and September. These auctions are usually held at the same time as those of the Police Impound facility. Police Impound auctions are held more frequently.

11. As a vendor, who do I contact about doing business with Central Services?: Contact the City of Wichita Falls Purchasing Agent at 761-7466 or the Central Services Parts Room Manager at 761-7654.

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Golf

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1. How do I make Tee Times at the Champions Course at Weeks Park: Tee times can be made 7 days in advance by calling 767-6107.
Please be on time. Arrive at the first tee at least 10 minutes in advance of your tee time. We ask that you call and cancel your tee time if you will not be able to play. This will free up the tee time for other golfers wishing to play in your time slot. Tee times for groups large than 16 players can be made by throughthe Pro Shop Manager or Assistant Manager.

2. How do I set up league play or a golf tournament?: Our experienced tournament staff will assist interested parties with setting up league or tournament play. The Champions Course has a tournament guide brochure to assist with planning golf activities. Please call 767-6107 and ask to speak with the Pro Shop Manager or Assistant Manager.

3. Does the Champions Course have a Senior League?: The Champions Course at Weeks Park has a league for seniors 50 years and older. Each Wednesday the Senior Men's Golf Association meets to play a Florida Scramble. This is an excellent opportunity for Senior golfers throughout North Texas to meet new golfing buddies and enjoy competition on a weekly basis. A small $5.00 registration fee for the year and a $4.00 weekly prize fee is all that is needed to get started. Call 767-6107 or come by and sign up each week.

4. I am interested in joining the Ladies Golf Association.: The Ladies Golf Association meets for play each Tuesday, weather permitting. The LGA is always looking for new members to join in weekly play and tournaments. For membership information please call 767-6107.

5. What kind of activities to you have for the junior golfer during the summer.

a. Weeks Park has been the hoist site for the Texas-Oklahoma Jr golf tournament for the past 50 years. Each year during the third week in June 600 to 800 Jr. golfers
from ages 6 to 18 compete on several local golf courses to determine winners in each age group. Registration, hotel, and tournament information on this great
Jr. tournament can be made by going to www.tojrgolf.com.

b. The Texas Junior Golf Association, or TJGA, was founded in 2001 and has grown to over 100 Texoma area Junior golfers. The TJGA features a summer tour of Texoma courses along with golf instruction, knowledge of the rules, and
experience in tournament stroke play. Players will play on a different course each week throughout the summer and will be awarded points for participation and bonus points for placing first, second, and third in their age group. Flights will be made
after the first two rounds of play. At the end of the season, the players accumulating the most points in their perspective age group/flight will be given special recognition. This a also a great way for your Jr. golfer to warm up for the Texas - Oklahoma Jr.
golf tournament held during the third week in June. Please see the TJGA website at www.tjga.com for registration and further details.

c. Throughout the school year the golf teams from Rider and Wichita Falls high schools meet and practice at Weeks Park twice a week. Each March high schools from the
Texoma area play a tournament at Weeks. Participation in this tournament is conducted
through Coach McDonald of Wichita Falls High school.

6. Does the Champions Course have a driving range?: Yes, the new driving range is the perfect venue to hone those skills and test new equipment.

7. Does the Champions Course have rental clubs?: Yes, Weeks Park has sets of golf clubs for rent. The fee is $16.25 which includes clubs, bag, 3 golf balls, and tees.

8. What are the cart rental fees?: The Champions Course has a well maintained fleet of electric Club Car golf carts. The rental fees are based on playing 9 or 18 holes. The fee for 18 holes is $11.25 per person and $7.25 for 9 holes. Cart renters must be 17 years of age. All persons 7 years and older and riding must pay a cart fee whether they are playing golf or just observing. All carts must be turned in at dusk.

9. What are the cart path rules?: Teh Cahampions Course asks that all carts remain on the cart paths when near a green. The 90 degree rule is in effect when playing conditions are dry. When conditions are wet and muddy carts will be restricted to the cart path only.

10. Is there a handicap cart policy?: The Champions Course invites all golfers with special needs to play. A blue handicap flag is available for golfers who have a medical or physical condition that requires them to park a cart closer to the greens. A blue handicap flag will allow golfers to park 15 to 20 feet from a green. We ask that all golfers help prevent excessive wear or damage to the area around the greens by not parking on the slopes or fringes of the greens. All carts will be restricted to the cart path when conditions are wet and muddy.

11. Can I bring a cooler, of beer or nonalcoholic beverages onto the course?: The Champions Course has a Beer and Wine Permit from the Texas Alcoholic Beverage Commission. This permit strictly prohibits any alcoholic beverages from being brought onto the course. Our policy is all beverages must be purchased from our Snack Bar or beverage carts. Personal coolers are not allowed on the course. We do have coolers for rent for a $5.00 deposit. Once the cooler is
returned your will receive your $5.00 deposit back.

12. Are groups of 6 players allowed?: Usually during our busy season groups of 6 players are not allowed. There are times during the winter when play is slow that management will allow groups of 6 to play. We ask groups wanting to play 6 to check with the supervisor on duty before starting play. During our busy season groups are limited to 5 players only.

13. Are metal spiked golf shoes allowed?: The Champions Course is a soft spike or soft sole shoe only. All golfers are awsked to wear soft spike golf shoes or soft sole sneakers.

14. Can I get a Rain Check if I can't finish my round due to personal reasons.: Rain Checks will be provided for weather related conditions. The exceptions may be for medical conditions or emergencies only.

15. What kind of greens does the Champions Course have?: The greens at Weeks are bent grass. During the summer months we must hand water the greens during mid day to cool them down. We ask for your patience during this procedure.

16. Is there a weekly scramble?: Yes, the Champions Course has a Thursday night 2 person Hamburger scramble that starts in April and finishes up in September. Call 767-6107 and sign up each week before 5pm on Thursday. The scramble begins at 6 pm and the fee is $20.00 per person. The fee includes a cart 9 holes, green fee, a hamburger meal, and prizes for 1st 2nd, and 3rd places. We also have a door prize drawing after awards presentation.

17. How do I get a handicap started?: The Champions Course provides a USGA handicap which is good for all tournaments for an annual fee of $10.00. During the season handicaps are computed and new cards are handed out at the 1st of each month. Contact one of Pro Shop staff to sign up.

18. What kind of merchandise does the Pro Shop have for sale?: The Champions Course Pro Shop offers latest golf equipment, apparel and accessories with great prices.
The Pro Shop features Taylor Made, Callaway Titleist, Sun Mountain, US Kids golf, Nike and more.

19. Is there a restaurant at the Champions Course?: Yes, the Champions Snack Bar offers tasty hamburger baskets, sandwiches, hotdogs, snacks, assorted alcoholic beverages, soft drinks, juice and sport drinks. And, you don’t have to be a golfer to enjoy the popular lunch and dinner specials. We welcome everyone to stop by for lunch or dinner for a nice meal and tour of the course.

20. Does the Champions Course have annual passes?: The Champions Course has several types of passes. Check out the annual
passes page on this website.

21. Where is the Champions Course located?: The Champions Course at Weeks Park is located at 4400 Lake Park Drive. Traveling south bound on US 44, 287/277 take the business Jacksboro Highway exit and turn right onto Jacksboro Highway. Continue on this roadway and turn right onto Midwestern Parkway.
Lake Park Drive will be on your left approximately 1 mile from this intersection.
Traveling north on US 287 from DFW take 287/79 south and exit off onto Midwestern Parkway. Turn right onto Midwestern Parkway and continue west bound past the intersection of Jacksboro Highway and Midwestern Parkway. Lake Park Drive will be on your left approximately 1 mile from this intersection.
As a note Lake Park Drive runs north and south between two major thoroughfares, Midwestern Parkway
and Southwest Parkway. Drive approximately 5/10 of mile on Lake Park Drive and the golf course will be on your left. Please see our map for detailed information on our location or call 940-767-6107 and we
will be glad to assist with your travel needs.

22. What is the dress code for the Champions Course?: Appropriate attire is required at all times. NO Tank tops or cut off shorts. Shirts are to be worn at all times.

23. Can the golf course be used for jogging, walking, bicycling or rollar blading?: Due to the dangers of being hit by a golf ball (shots can travel at over 170mph), and distrupting play for paying golfers; jogging, walking or bicycling is not allowed at the Champions Course. The city has a wonderful 14 mile recreational activities trail that accomodates those athletic activities.

24. Does each player need to have their own set of clubs?: Each golfer must have their own set of clubs and bag. Rental clubs are available for a fee. Contact a representative in the Pro Shop for rental information.

25. What is the pace of play at the Champions Course?: Golfers from beginner to the experienced low handicapper use the course. On busy holidays or weekends the pace of play is set for 4 hours and 30 minutes or 15 minutes per hole. However, on any day ask golfers who have open holes ahead of them to please use golf etiquette and allow faster players to play through. A golf course marshal will be out on busy days to monitor the pace of play.

26. What does "Ready Golf" mean?: Ready golf means that players should keep the pace of play in mind and visualize their next shot as they approach their ball. After arriving at the ball location select the club and hit the shot if it is safe to do so and does not interfere with other players in the group. If it does not interfere with other players in the group you should also attempt to align your putt while others are aligning theirs or are putting out.
Slow pace of play affects everyone playing behind you. A conscious
effort to play in a timely manner will make golf more enjoyable for everyone.
Playing "ready golf" will greatly increase the speed of play and will not interfere with your fellow golfers.
To improve the pace of play we ask golfers to follow the guidelines outlined below:
a. Have your shot and club selection in mind while approaching your next shot
b. Minimize your practice swings
c. Be ready to hit when it is your turn
d. Proceed to your ball as soon as it is safe to do so
e. Take your practice swings in advance of your turn to hit the ball
f. Hit "out of turn" if it is safe to do so and does not interfere with your fellow golfer
g. Study the "line of your putt" while others are putting
h. Mark your score after arriving at the next tee box
i. If there is an open hole in front of you, you may be playing too slow
j. Allow faster players to play through

27. How long do I have to look for a lost ball?: We ask that golfers take no more than 5 minutes to look for a lost ball. As a courtesy please allow groups waiting to play through.

28. What is a ball mark?: A ball mark is a depression made by a golf ball striking the surface of a green. Golf etiquette requires all golfers to fix their ball mark plus one more. This will help minimize damage to the greens.

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Health Animal Control

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1. What is considered an emergency call for after hours?: - Dog or Cat bites with Human Exposure and broken skin.
- Stray sick or injured animals.
- Loose livestock.
- Dead animals that are a traffic hazard only.
- Wild animals in homes.
- Poisonous snakes in homes.
- Dogs attacking other animals.
- Owner arrested with an animal in the vehicle.
- Skunks out in daylight hours only
- Note: Any other calls received by the Animal Control Officer on-call will be screened by that on-call officer and the on-call officer will determine if it needs to be responded to, or forwarded to the Animal Control Office for response the next business day.

2. What is NOT considered an emergency?: -Loose Pit Bulls (they are treated like any other dog).
- Owned Animals that are sick or injured (these are the responsibility of the owner).
- Owned animals that are in their own yards that need food, water, shelter, or veterinary care.
- Loose dogs with mange, foaming at the mouth, emaciated, tick infested, or any other condition that is not life threatening.
- Dead animals on streets that are not a traffic hazard, small dead animals, dead animals on side streets (not main thoroughfares), or dead animals in streets in either early/late hours of the day or during time of light or no traffic.
- Barking dogs.
- Sightings of skunks or other nocturnal animals out at night.
- Note: These calls are considered Non-Emergency and will not be responded to by the on-call Animal Control Officer at night, or on the weekend. The on-call Animal Control Officer will determine which of these type calls, if any, need to be referred to the Animal Control Office for resolution the next business day. Animal Control follows these policies so they are not out on a Non-Emergency call when an Emergency Call comes in and are, therefore, not available to handle the emergency when needed.

3. What happens to the animals that are picked up by Animal Control Officers?: All animals that are picked up at large are taken to the Animal Reclaim Center at 4632 Iowa Park Road, Wichita Falls, Texas 76305. They are held there for from three to five days, after which, they are either adopted, or humanely euthanized.

4. How many pets may I keep in the city limits?: City Ordinance allows that each household to have no more four (4) adult animals with out special permits.

5. Does Wichita Falls require that I license my animals?: Yes, all dogs and cats four months of age or over shall be licensed; no animal will be licensed with out proof of current, valid rabies vaccination. The cost of the license is $10.00 a year or $20.00 (three year) for neutered animals and $20.00 a year or $50.00 (three year) for animals that have not been neutered.

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Health District

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1. Where is the Health District located?: The Health District and it's services operate out of the Health District building located at 1700 Third Street, Wichita Falls, Texas 76301.

2. What are the Health District's telephone numbers?: The Health District's main switchboard can be reached by calling 940-761-7800. All other divisions can be contacted from there. Direct numbers are as follows: Director and Assistant Director, 940-761-7804; Personal Health Services (Nursing), 940-761-7807; General Environmental 940-761-7820; Zoonosis/OSSF, 940-761-7818; Animal Control, 940-761-7824; Laboratory, 940-761-7835; and Water Pollution, 940-761-7832.

3. What are the District's hours of operation?: The Health District operates normally from 8:00 am to 5:00 pm, Monday through Friday. However, there are sometimes special clinics, educational offerings, food handlers classes and other activities that may take place at other times. To be sure, please check with the appropriate health district division for exact times and dates for the program you are interested in.

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Health General Environmental

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1. Do I need a permit to sell food?: Yes, anyone inside of Wichita County must have a permit to sell or give away food to the general public.

2. Can I sell food cooked at home?: Only baked pastries, with a low water content, at temporary bake sales.

3. Am I required to have a food handlers card where I work?: If your employer sells food and/or has a food establishment permit, the answer is yes.

4. Do I need a permit for my swimming pool?: Yes, anyone inside of Wichita Falls City limits with a public or semi-public pool must have a permit.

5. What is a manager of operations?: A designated person trained and responsible for maintaining and operating your swimming pool (minimum 1 required).

6. How often does the Health Department have pool classes?: Classes are scheduled four times per year. Usually from February to September.

7. I want to open a small daycare, do I need a permit?: Yes, you need to contact the Texas Department of Human Services about permitting.

8. Do I need a permit to serve food to the kids?: Yes, you need to come to the Health District for a permit.

9. When should my kids not go to daycare?: When they have a fever, diarrhea or are vomiting.

10. How much chlorine do I use to sanitize dishes?: 1 Tablespoon per gallon of water.

11. Who should I contact if I have a problem with my motel or hotel room?: Contact the local Health District.

12. Should the sheets and towels be changed daily?: Unless the same guest is staying more than one night, the sheets and towels should be changed after each guest leaves. Towels should be supplied as needed.

13. Which permitted tattoo/piercing business is the cleanest?: All permitted businesses must adhere to the state’s minimum state standards.

14. Where is the best place to get a tattoo or piercing?: Research the business and the artist, and inquire about experience.

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Health Laboratory

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1. When do you accept water samples for testing?: Monday-Thursday, 8:00 am to 3:00 pm. No samples will be accepted after 3:00 pm, on Fridays or before a holiday. Special Note: All samples must be less than 30 hours old before they can be accepted for testing.

2. Can I collect the samples myself using a home sterilized container?: No. Home sterilized container samples are not accepted for testing. We provide special collection bottles which are both pre-sterilized and contain a buffer to enhance bacterial growth. These bottles are provided free of charge and can be obtained at the Health District Laboratory, on any work day, Monday - Friday from 8:00 am to 5:00 pm.

3. What are the fees for Water Testing?: Currently, the fees for water testing are as follows: Total Coliform samples are $15.00 per samples; Fecal Coliform samples are $20.00 per sample; and Information Coliform Rule sampes are $20.00 per sample. There is a surchage of $25.00 for those samples which require multiple manipulations, overtime, or weekend work to complete. You will be notified before leaving a sample whether or not this surcharge applies.

4. Do you do rabies testing?: No. Rabies testing is performed at the Department of State Health Services Laboratory in Austin. Rabies heads are accepted here for shipment and there is a fee of $30.00 for this service. The head is shipped the day received and arrives in Austin the next morning. Testing is done as soon as possible, even on the weekend, and we are notified by telephone when the results are available. No head will be held for non-payment of this fee, but persons who cannot pay are asked to sign a pauper's oath prior to shipment.

5. Can I use the services of the Health District Laboratory?: Strictly speaking, no. The only outside testing accepted is Water Testing. The Health District Laboratory normally only serves the Divisions and clinics within the Health District, i.e., Food Control, Nursing, Sexually Transmitted Disease, etc. All testing done in house is referred to the Laboratory from one of these in-house Divisions. We do perform some referral services but these are for various outlying facilities and not on a personal or individual basis.

6. Where can I get my water sample tested further?: At present, the Health District Laboratory only provides Coliform testing (this is testing for the presence of fecal bacteria). We do not perform any other type testing. If you should need chemical, or environmental testing of a sample, this must be done at another facility. We cannot and do not refer anyone to any specific facility, however, the only local laboratory who performs this type testing is North Texas Chemical Consultants. You would need to contact them for pricing and testing availability. Other than that, the Metroplex would be your next option.

7. What should I do if I have a question about a test, the fee, or a general question?: It is always best to contact the Laboratory BEFORE taking the time to drive to the Health District. It may save you a trip if you contact us first and we can inform you of what is required, the cost if any, and whether or not we can help you at all. The laboratory number is 940-761-7835. There will always be someone at that number during hours of operation to answer any questions you might have.

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Health On Site Septic

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1. Why does the Wichita Falls Health Department inspect in Archer and Clay counties?: As a Health District our boundaries are not limited to the city limits; Lakes Arrowhead and Kickapoo are the city’s main source of water, as such we have a vested interest in keeping our water clean. The Wichita, Clay and Archer County Commissioners have designated the Health District to manage their on-site programs.

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Health Personal Health Services (Nursing)

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1. What diseases do I report?: Any disease process listed in “Reportable Diseases/Conditions in Texas”.

2. Under HIPAA regulation, can I, as a MD, release medical records of a private patient without signed consent?: Section 164,512 (b) of HIPAA privacy standards allows for disclosure of private medical documents used to prevent and control disease in a community by the public health authority – (copy of standard can be obtained on request).

3. How do I go about reporting?: Method of reporting and forms to report are listed in “Reportable Diseases/Conditions in Texas”, and are available upon request.

4. I thought my medical records were private and confidential?: Your records are private and confidential, but when diseases is found to be of communicable nature, these diseases are reported to the dept. of state health services and flowed up by the local health authority to investigate in order to prevent and control the spread of disease. Investigations are performed by nursing staff and held in strictest of confidence.

5. Who told you about my “condition”, it is none of your business?: By state law- diseases considered contagious and which could effect the public are reportable to Texas Department of State Health Services and to the local public health authority.

6. If after hours I need to report a common disease what do I do?: Immediate reportable 940-761-7800, for other reportable call the public health dept 940-761-7848 Monday-Friday, 8:00 am -5:00 pm.

7. My child has been sent home from school (daycare) for lice several times. Can you do something about this?: No. Lice is not a reportable disease. Please contact your school nurse or daycare provider and discuss treatment protocols.

8. My daughter’s friend was diagnosed with an condition. Does she need to be concerned?: An investigation will be completed by our nursing staff. If the disease is formed to be at risk, you will be contacted to bring her in for prophylactic treatment or referred to your private physician.

9. One of my co-workers has Hepatitis C and we work in a food establishment. Can he be working?: Yes. You cannot catch Hepatitis C from someone waiting on you or preparing your food. Hepatitis C is a blood borne pathogen. For more info, you may go to "http://www.cdc.gov/ncidod/diseases/hepatitis/c/fact/htm"

10. Do you see adults in your Dental Clinincs?: No. We see only Medicaid, Title V, and CHIPS Program, ages 1-21 years.

11. Can we make an afternoon appointment for this clinic?: No. The clinic is only heald from 8:00 am to 12:00 noon.

12. Can I make an appointment for Monday?: No. We only see clients in this clinic on Tuesdays and Thursdays and every 4th Friday.

13. Is there a charge for this service?: No, because we only see Medicaid and Title V patients.

14. Where can I go if you don't see adults?: The Community Health Care Center, Family Health Care Center, or check the local yellow pages.

15. Do you do sports physicals in the Child Health clinic?: If it is time for a total health screening and they are an exisiting client.

16. What types of insurance do you take?: We take Medicaid and Title V. Others may pay on a sliding scale, based upon income.

17. Does the Clinic do sick visits?: If the Health District is the primary provider on Medicaid.

18. How long does a visit take?: Anywhere from 2-4 hours.

19. Do you see adults?: No, only children, birth to age 21.

20. Do I need an appointment for the Sexually Transmitted Disease clinic?: No, it is first come, first served. However, the clinic is limited to 10 clients per clinic, so try to come early.

21. If I have something, why can't you just give me the medicine?: In order to properly diagnose and treat you, we need to run a few tests first to determine exactly what we need to treat for.

22. What is the cost of the STD clinic?: The fee for this clinic is based on a sliding scale based on income.

23. How long will my visit take?: It varies, depending upon the number of clients and when you signed up. Normally, 1-3 hours is usual.

24. What will you be testing me for?: Testing varies from individual to individual. We will test you based upon your clinical symptoms and compalints.

25. Can I pick up my results?: Due to confidentiality, you will be given a number and must call in for the results and give that number. If you loose the number, you must come in person with a picture ID.

26. I've been raped. Can you test me?: No. We do not perform testing for rape victims.

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Health Vital Statistics

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1. How does one obtain a birth certificate if born in Wichita Falls?: You may personally go to the local Vital Statistics office or mail in a request for one.

2. I was born in Texas, but not in Wichita Falls. Can I get my birth certificate here?: Yes, we have access to birth certificates filed with the state Vital Statistics office in Austin, Texas.

3. Are birth records open to public inspection?: No. Births are public after 75 years and death is public after 25 years. These records are not open for public inspection, but you can purchase them with a valid I.D.

4. What is a certified copy of a Birth or Death Certificate?: An exact copy of the original record, issued on special form paper, as filed with the Texas Department of State Health Services, Vital Statistics Division in Austin, Texas. It also bears the facsimilie signature of the Local/State Registrar.

5. Is a hospital record a certified copy of the Birth Certificate?: No.

6. If a mistake (such as spelling of a name) occurs on the original birth certificate, can this be corrected and is there a charge for this correction?: Yes. It may be corrected by completing an "Application to Amend Certificate of Birth" form. There is a fee of $15.00 for this process. If you would like to purchase the amended ceritificate, it adds an extra charge of $22.00. This application is sent to the Texas Department of State Health Services, Vital Statistics Division in Austin, Texas, along with the total cost.

7. How do I get my child's father's name on the birth certificate at the time of my child's birth if I am not married.: Both parents will need to sign an "Acknowledgement of Paternity" form. This form can be obtained from the hospital at or before your child's birth.

8. Can this be done after I leave the hospital?: Yes. Contact the local Vital Statistics office and we can have you sign an "Acknowledgement of Paternity" form and the necessary papers to amend the birth certificate. This will add the father's name and change the Surname on the certificate, if necessary. Name and change of Surname on the certificate, if necessary, will incur a fee of $25.00 for this process.

9. How do I file a home birth?: You must call and set up and appointment to speak with the City Registrar at 940-761-7802

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Health Water Pollution

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1. How do I make a water pollution complaint?: Probably the best way is to use the Access City Hall link on the lower left hand corner of each page. This will allow you to receive a number and track your complaint. Or, you may call the Water Pollution Division at 940-761-7832 and give them your complaint. We will track it and keep you informed of progress. You need to understand that some problems may be resolved in a few hours, but others may take a few days or weeks to resolve, depending upon the circumstances. We will keep you advised of progress on your complaint. Please be advised, however, that we can only deal with complaints within the City of Wichita Falls. We do not handle complaints outside the City as we have no jurisdiction there.

2. Where can I find information on the Industrial Pretreatment Program?: You can find this information in the Water Pollution page of the website by clicking more below. You will find the Industrial Pretreatment Questionnaire, the ordinance, and other pertinent information. Just click on Departments, Health District, Laboratory/Water Pollution, then Water Pollution.

3. What are the fees for the Industrial Pretreatment Program?: The following are the current fees for Industrial Pretreatment Permits. There are additional requirements as well as on-site inspection of facility required before a permit can be issued. All fees listed are for a period of one year.
(a) Category 1 Metal Finishers $2,200
(b) Category 2 Centralized Waste $2,000
(c) Category 3 Steam/Electric Generation $1,100
(d) Category 4 Electroplating $2,100
(e) Category 5 Laundry $1,000
(f) Category 6 Non-classified $1,000
(g) Category 7 Glass Manufacturing $1,000
(h) Category 8 Non-significant Industries $800

4. What are the other water pollution fees?: Waste Hauling and Septic Hauling trucks are permitted annually. The fee for this is $50.00. Grease Trap Permit fees are $50.00 per year. Waste/Septic hauler trip tickets are available for $5.00 per pad of 100.

5. Do you perform testing in-house?: No. All testing done in conjuction with the Industrial Pretreatment Program is performed by a referral laboratory and/or the industry being permitted.

6. Do I need a Grease Trap Permit and what is involved?: City of Wichita Falls Ordinance 62-2004 reqiures that all restaurant and food serving facilities be permitted to discharge grease into the sewage system of Wichita Falls. The requirements for a permit are submission of a completed Grease Trap Application form, the obtaining of a Service Contract for the servicing, maintnenance, and pumping of your trap, and payment of the permit fee. We will then inspect your trap and facility and if it meets code, you will be issued a Grease Grap Permit. If not, then you must make necessary improvements before a Grease Trap/Food Permit can be issued. If you have any questions at all regarding Grease Traps and this program please call 940-761-7832 and we can assist you with any question you may have.

7. Does your division permit remediation sites?: Yes, but only after they have obtained the necessary permit and paperwork from the Texas Commission on Environmental Quality (TCEQ) and they must check with Utilities Division to see if a sewage connection fee will be charged. If they discharge directly to storm sewer, they do not need a permit from us but do need permission from the Utilities Division

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Health Zoonosis

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1. When do you spray for mosquitoes? How can I get my neighborhood sprayed for mosquitoes?: The mosquito trucks do not spay on a set schedule. The chemical used must actually touch the mosquito to kill it. Additionally, it does not leave a residual to kill future mosquitoes. Therefore, we spray when to mosquitoes are most active; usually around dusk and dawn.It is important to note that conditions must be perfect for the trucks to spay for adult mosquitoes. The wind cannot be over 10 mph, and it cannot be raining. Reports from citizens are taken into consideration along with other factors when determining when and where to spray for mosquitoes. You may call 761.7890 and leave a message with your address along with zip code. Please speak slowly and clearly.

2. What chemical do you use to spray for mosquitoes?: Typically, we use Permethrin, which is a Syndergized Synthetic Pyrethoid.

3. What are those little round things your workers throw in ditches?: B.t.i Briquets or Bacillus thuringiensts. The briquets are used for the control of mosquito larvae. They are placed in standing water and roadside ditches where mosquito larvae tend to grow.

4. What do I need to do if I am sensitive to chemicals or do not want my neighborhood to be sprayed for mosquitoes?: The vector control office maintains a list of citizens who either wish to be notified when the trucks will be in their neighborhood or do not wish for their house to be sprayed. If you wish to be on this list please call 940-761-7890 and you will be added.

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Home Page

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1. What is there to do in Wichita Falls?: Plenty. Not a week or weekend goes by when something exciting isn't happening in the City. Wichita Falls is home to museums, concerts, live theater, the symphony, festivals, fairs, sporting events, parks, a 14 mile trail system, nightlife, shopping, movies, auto racing, fishing, hunting, boating and more. You can check several websites for events and activities by going to the City Calendar on this website at /CurrentEvents.asp, the Multi Purpose Event Center website at http://www.wfmpec.com/ and the Convention Visitor's Bureau at http://www.wichitafalls.org/. If you have an event that you would like posted you can contact the Public Information Office at 940-761-7401 or by email at info@wichitafallstx.gov.

2. How do I sign up for city services?: To establish a new water account customers are asked to come to the Utility Collections Office in Municipal Auditorium, located at 1300 Seventh Street, (940) 761-7414, and make a deposit. Identification is required on new deposits to protect customers from someone else establishing an account in his/her name. Please go to the Utility Billing and Collection Division page on this site, by clicking on City Services then Utility Services, for complete details. New customers needing city trash pickup will need to consult the trash pickup schedule on this site by clicking on City Services then Refuse Collection and Disposal or calling (940) 761-7977 and proceed accordingly.

3. How do I learn more about Clean and Green Wichita Falls?: The City of Wichita Falls, in addition to many organizations and educational institutions in the City, is constantly searching for and implementing environmentally friendly efforts. Learn more...

4. When can I water my lawn?: You may water your lawn using either an automatic or manual sprinkler system only during the hours from 6:00 PM to 11:00 AM. No sprinklers may be used from 11:00 AM through 6:00 PM. You can hand water anytime but the hose must have an attachment with a shut off valve as well as any other watering device you are using.

5. How do I purchase tickets for events at MPEC or Municipal Auditorium?: Tickets may be purchased for events held at the Multi-Purpose Events Center by calling (940) 716-5555, some tickets can be purchased on-line at www.tickets.com or you can purchase them in person at the ticket office at the Kay Yeager coliseum located 1000 5th Street.

6. Can I speak with the City Council?: Yes, in several ways. The Council meets the first and third Tuesday of each month at 8:30 am. You may attend these meetings and sign up to speak before the Council. You may also phone or e-mail your Council Representative

7. How do I find the City trail system?: The City of Wichita Falls Parks and Recreation Department has created a 10 mile long trail system that winds through various areas of the city. The trails are a wonderfully popular attraction used for a myriad of recreation activities including: biking, jogging, roller blading and walking. You can obtain a map of the trail system by going to the Parks and Recreation map section on this web site.

8. Is the burn ban still in effect?: The city of Wichita Falls prohibits all outdoor burning inside the city limits. A county burn ban is enacted by the Wichita County Commissioners Court when deemed necessary. For information on the county burn ban, please contact the Wichita County Judge's office at 766-8101.

9. Does the city recycle?: The City of Wichita Falls Sanitation Department recycles paper products and glass with the assistance of area citizens. There are drop off locations at all City fire stations, the City Transfer Station and United Supermarkets. The City also offers weekly yard waste disposal. Grass clippings, tree limbs, leaves and other yard material is picked up by the Sanitation Department and used to produce some of the finest compost in the state. For more information on these programs please go to the Sanitation pages of this web site. More...

10. How do I get on the City Council agenda?: The Wichita Falls City Council meets the first and third Tuesday of each month at 8:30 a.m. at City Hall, 1300 7th Street. If you wish to speak to the Council please arrive at least fifteen minutes before the start of the meeting to sign up on public comment list. You may also download a Council Comment Card shown under Government-Mayor & City Council and mail it or bring it in to the City Clerk or City Manager's office. This is not necessary if you wish to speak on an item already on the agenda. [Council Comment Card]

11. What is the population of Wichita Falls?: According to the City of Wichita Falls Planning Department Growth Trends Study, backed by the Board of Commerce and Industry, the population of Wichita Falls is approximately 107,635, year end 2005.

12. Are there any restrictions to hand watering?: The only restriction is that the hose or other watering device must have a shut off valve or attachment.

13. When can I water my lawn using a sprinkler?: You may water your lawn using either an automatic or a manual sprinkler system only during the hours from 6:00 PM to 11:00 AM. No sprinklers may be used from 11:00 AM through 6:00 PM.

14. Do I need a permit for a garage sale?: No, there is no permit required for garage sales but you can only hold one for only 3 consecutive days and no more than 4 times per year.

15. Who do I call about dilapidated structures or overgrown lawns?: Code enforcement is responsible for both of those items as well as many other important enforcement duties. You can contact them by phone at (940) 761-8841 or make your report using the City’s citizen response module called Access City Hall. This is a free service for all citizens and is an excellent way to report problems, offer suggestions, request information or pass along a compliment. [Click here for Access City Hall]

16. How do I report a faulty streetlight, pothole or damaged street sign?: The City has a citizen response module called Access City Hall. This is a free service for all citizens and is an excellent way to report problems, offer suggestions, request information or pass along a compliment. You may also contact the department directly that you feel may be most responsible for the item you are reporting by going to their page on this site and using the contact information for their office. [Click here for Access City Hall]

17. How do I find out if a contractor is licensed or bonded?: The Building Inspector's office can answer your questions concerning this issue. Please contact them at (940) 761-7459.

18. Who do I talk to concerning city owned property?: Property Management can answer your questions concerning city owned property. Please contact them at (940)761-8881

19. What do I do if I have a dispute with my landlord?: This is a legal matter between tenant and landlord. The City cannot provide legal assistance regarding this or any other personal legal matter. You can contact the Texas State Bar Association for a pamphlet on Texas law and tenant's rights. 1-800-204-2222, ext. 2610. If you are under a certain income level, you may qualify for legal assistance through Legal Aid of Northwest Texas, 723-5542. [State Attorney General-Landlord Tenant Statutes]

20. How do I register my children for school?: The City of Wichita Falls is very proud of the tremendous schools in our community; however, the City does not oversee the function of the Wichita Falls Independent School District or any other public or private educational institutions. The WFISD is a state agency. You may contact them by calling (940) 235-1000 or going to www.wfisd.net

21. What do I do if I have a problem with my child's school?: The City of Wichita Falls is very proud of the tremendous schools in our community; however, the City does not oversee the function of the Wichita Falls Independent School District or any other public or private educational institutions. The WFISD is a state agency. You may contact them by calling (940) 235-1000 or going to www.wfisd.net

22. Where can I get my child immunized?: The Wichita Falls/Wichita County Health District can assist you with your child’s immunization needs by calling (940) 761-7841.

23. Where do I go to get a marrige license?: You can purchase a marriage license, cash only, from the Wichita County Clerk's Office, (940) 766-8175.

24. How do I request access to City of Wichita Falls records?: To request information from this governmental body, please contact:
By Mail: Barry Levy, Office of Public Information, P.O. Box 1431, Wichita Falls, Texas 76307
By e-mail to : barry.levy@wichitafallstx.gov
By fax to: 761-7486
In person at: Office of Public Information, Memorial Auditorium building, 1300 7th Street, Suite 109, Wichita Falls Texas. To download the Public Information Act, click Here...

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Housing/Section 8

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1. What are the requirements for participating in the Housing program?: Your total gross annual income must be at or below 50% of the Wichita Falls Median Income. For additional information see Waiting List for Section 8 Program. Link to Wichita Falls median Income

2. How and where do I apply?: We take applications on Tuesdays between 8:00 am and 5:00 pm at 1300 7th Street Room 301. Located in the Memorial Auditorium. Waiting List Information

3. Can a single person apply and be eligible for Housing assistance?: Yes. All individual/families are eligible if your total gross annual income is at or below 50 % fo the Wichita Falls Area Median Income. For additional information view the city's webpage Waiting list Section 8. Wichita Falls median Income

4. How long is the waiting period before we can expect to receive assistance?: The approximate waiting time is 4 to 12 months depending on funds. Waiting List for Section 8

5. Do you provide emergency housing?: Emergency housing funds are not provided under this program. For additional information see our webpages for Project Based Section 8 Rental Assistance and Public Housing. Emergency Source List

6. What are the Fair Housing Phone Numbers?: See Fair Housing Source list. Fair Housing Source List

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Human Resources

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1. When should Fire Fighter (trainee) applications be submitted and when will the testing take place?: This will be first advertised on the City's web site as needed each year.

2. When should Police Officer (trainee) application be submitted and when will the testing take place?: This will be advertised on the City's website as needed each year.

3. What is the procedures for obtaining CDL?: Contact the Texas Highway Department.

4. Where would I find the administrative policies?: Division Heads and Directors.

5. How do I get reimbursement for damages I feel is the responsiblity of the City?: File a claim with the City Clerk's Office. See Risk Management website for details.

6. When am I eligible for health and dental coverage?: If you choose to participate in the City's health and dental coverage it takes effect the first day of the month following 60 days of full time employment.

7. To what age can my dependent children remain on the coverage?: To their 20th birthday. They can then remain covered from age 20 to their 25th birthday as long as they remain a full time student.

8. Can I cover my dependents on the dental only?: Yes, as long as the employee is enrolled in one of the health plans, he/she can elect dental coverage only for dependents.

9. Are prescription drugs covered by the same company as the health and dental?: No, while prescription drug coverage is included with the premium cost of your Blue Cross/Blue Shield of Texas health plan, it is administered by Pharmacare. You will be issued a seperate card for your drug coverage.

10. When I retire will I be eligible to keep my health coverage?: Yes, retireees aqre eligible to keep their health coverage for as long as they wish.

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Legal

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1. Why is the City Attorney's number on my Time Warner Cable bill?: The City Attorney’s number is listed on your cable television bill as an FCC requirement, should anyone have specific questions about the franchise granted to the cable company by the City of Wichita Falls. However, this office cannot solve disputes regarding service interruptions, billing, cable rates, or any other service related issues. Please call 855-5700 to contact Time Warner Cable.

2. I need legal help, but I cannot afford an attorney.: If you make below a certain income level, you may qualify for legal assistance through Legal Aid of Northwest Texas (703 Scott Street, Wichita Falls, Texas 76301; 723-5542, or 800-926-5542).

3. My landlord has evicted me. What can I do?: Evictions are handled through the Justice of the Peace Courts at the Wichita County Courthouse (766-8141 or 766-8143). You can check with that office for specifics on filing. However, neither that office nor this one can provide legal assistance regarding this or any other personal legal matter.

4. Can I handle my divorce without hiring an attorney?: Divorce proceedings are filed at the District Clerk’s office at the Wichita County Courthouse (766-8190). You can check with that office for specifics on filing. However, neither that office nor this one can provide legal assistance regarding this or any other personal legal matter.

5. Can I cut the limbs from my neighbor’s tree that extend over to my property?: This is a private civil matter between you and your neighbor. This office cannot provide private legal advice.

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Legal Municipal Court Prosecutor

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1. I was ticketed for speeding. What are my options?: Please call 761-7675 for information on how to handle your speeding (or other municipal) violation. As an overview, if you receive a speeding ticket from a Wichita Falls police officer, and you were operating under a Class C Driver’s License, the following alternatives may be available: (a) plead guilty and pay the fine; (b) request a trial (by jury or a bench trial before the judge); (c) request deferred adjudication through the prosecutor’s office, or (d) request permission to take defensive driving. (Generally, this option is only available for one violation every 12 months.) If you were operating under a Commercial Driver’s License when you received your citation, you do not quality for defensive driving or deferred adjudication. The following options may be available: (a) request a trial; (b) plead guilty and pay the fine; or (c) request a meeting with the prosecutor to discuss a possible reduction of the fine.

2. My neighbor’s dogs constantly bark. What can I do?: You can file a complaint with the Municipal Court prosecutor. Note: you will be required to testify against your neighbor, should this matter come before the courts. Please call 761-7675 for more information.

3. I received a ticket for: (a) parking in my front yard; (b) weeds and grass; (c) dog at-large; (d) a junked vehicle. What do I do now?: Please call 761-7675 for specific information regarding your case. In general, you may have the following options available: (a) plead guilty and pay the fine; (b) request a trial (by jury or before the judge); (c) if you feel you are innocent of the charges, you can request a meeting with the prosecutor for possible dismissal of citation; or (d) if there are extenuating circumstances surrounding the citation, you can also request a meeting with the prosecutor for a possible reduction of the fine.

4. I am the victim of an assault. Can you help?: Contact the Police Department to file a police report. Your complaint will be referred to Municipal Court if the conduct constitutes a Class C Misdemeanor. Note: you will be required to testify against your assailant, should this matter come before the court. Please call 761-7675 for more information.

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MLK

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1. What is the MLK Center's role in the City of Wichita Falls?: The Martin Luther King Center was developed in 1978. The goal of the center is to provide opportunities ,programs,and services for a diverse population throughout our community.

2. What programs do you offer?: We offer Childcare and Senior Citizens facilities. We provide meeting space for local community groups as well as community special events.

3. When do I volunteer or donate?: Some of Our annual events are the Prayer Breakfast,Black History Challenge,Easter Egg Hunt,Schools Supply Drive,and the Golf Tournament. Donations and volunteers are needed for all these events.

4. What is your location and hours of operation?: We are located at 1100 Smith Street Wichita Falls, 76301. We are open Monday - Friday 8am - 5pm. We have extended hours for community meetings and special events.

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Parks & Recreation

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1. How is a picnic shelter reserved?: You can reserve a picnic shelter in one of our parks by going on line or by calling the Recreation Office at (940) 761-7490. More...

2. Who do I call to report a water leak in a median or park?: From 8:00 am till 5:00 pm Monday thru Friday, call 761-7491. Please give the time of day you noted the leak, and be very specific when providing the location. After hours and on weekends, call 720-5000 (Police Dispatch), and they will contact the appropriate person.

3. How do I register for recreation activities?: There are 4 easy ways to register.
1. Register on-line at cwftx.net under Parks and Recreation
2. Mail to:
Parks and Recreation Dept.
Room 209
600 11th St.
Wichita Falls, TX 76301
3. Continuing Students can charge by phone (Visa or Master Card)by calling 940-767-7490
4. In person at the Parks and Recreation Office in Room 209 of the W.F. Recreation Center located at 600 11th Street upstairs above the Library. More...

4. Sometimes I see irrigation systems running between the hours of 11:00 am and 6:00 pm. I thought it was against the city ordinance to water during this time period?

Much confusion seems to exist on this issue. The ordinance prohibits irrigation with any ‘spray’ type system such as impact sprinklers, rotors, or pop-up spray heads. Drip irrigation is allowed any time of the day. Section 106-186 subsection (d)(1) of the ordinance states that “landscape watering is permitted any time with a hand held hose, soaker hose, bucket, watering can, bubbler or drip irrigation system.”

The reason for prohibiting spray systems during those hours is that 25% or more of water sprayed into the air evaporates before it ever hits the ground even under the best of conditions. The hotter the air temperature and the higher the wind speed, the greater the amount of evaporation.

In contrast to spray systems, drip irrigation systems deliver the water directly to the soil with almost 100% efficiency regardless of the air temperature or wind speed. For more information about making the best use of irrigation water, here is a link to a very good website. Efficient Landscape Irrigation...

5. Where can I find out about special events in Wichita Falls?: Go on line at www.cwftx.net under the Parks & Recreation department or call the Recreation Department at (940)761-7490. More...

6. Does the City of Wichita Falls have facilities available to rent for special occasions?: We have shelters for reservation and a log cabin for rental. More...

7. Where are the parks located in Wichita Falls?: Check out our City map. Each park is listed and where it is located. More...

8. Can the Log Cabin in Lucy Park be reserved?: Yes the Log Cabin in Lucy Park can be reserved. You must be a resident of Wichita Falls to reserve it and the reservation needs to be made in person at the W.F. Recreation Center, 600 11th Street, room 209. We reserve the Log Cabin in time blocks ranging from 6:00 am to 10:00 am, 10:00 am to 2:00 pm, 2:00 pm to 6:00 pm and 6:00 pm to 11:00 pm. Give us a call at (940)761-7490 to see if the date you want is available.

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Parks Lot Mowing

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1. Who do I call to file a complaint about a lot?: Call Code Enforcement at 761-8841. More...

2. How tall does the grass have to be for a lot to be in violation of city code?: If the grass and/or weeds are taller than 9" the lot violates city code.

3. How long has the city been operating this program?: Since October, 2001.

4. How many vacant lots does the city currently maintain?: 1270 total = 607 city owned, 394 private, 269 complaint.

5. How many lots have been mowed since the program began?: 36,736 as of September 30, 2008.

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Parks, Medians and Trails

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1. Why do you sometimes pull perfectly good flowers out of the beds?: This is the best way to have year-round color. Pansies provide wonderful color during the fall, winter and early spring, but they would not hold up under high summer temperatures. The summer flowers need to be planted early enough to get a root system established before the blisterng heat of July arrives. They look good thruout the spring, summer and early fall, but they would disappear with the first frost. Pansies have to be planted early enough to be established by cold weather; otherwise they wouldn't survive the winter.

2. Who do I call to report a water leak in a median or park?: From 8:00 am till 5:00 pm Monday thru Friday, call 761-7491. Please give the time of day you noted the leak, and be very specific when providing the location. After hours and on weekends, call 720-5000 (Police dispatch), and they will contact the appropriate person.

3. Sometimes I see irrigation systems running between the hours of 11:00 am and 6:00 pm. I thought it was against the city ordinance to water during this time period?

In contrast to spray systems, drip irrigation systems deliver the water directly to the soil with almost 100% efficiency regardless of the air temperature or wind speed. For more information about making the best use of irrigation water, here is a link to an excellent website.
Efficient Landscape Irrigation...

4. What kind of flowers are in the bed at (location)?: Check out the 'Flowers' page under Median Beautification. This same information is also available in the publication "Flowers for the Falls" which can be found in the download section. If you still have questions, call 761-7491. More...

5. Where do you get your flowers?: The flower order goes out for competitive bids each season. The current season's flower bid was won by Whitecotton Greenhouses out of Montague. Their flowers are available locally at the Berends stores.

6. How long are the hiking / biking trails and where can they be accessed?: The Wichita River Trail System is 4.4 miles long. It can be accessed from several points in Lucy Park, the Falls, 2nd at Lamar Street, O'Reilly Park, Farris Street, Williams Park, Harding Street and Fort Worth Street.
The Holliday Creek Trail System is 7.1 miles long and can be accessed from Hamilton Park Tennis Center, North Weeks Park, several points along Weeks Lane, South Weeks Park, Lake Wichita spillway, and Lake Wichita Park.
More...

7. Can I reserve the Lucy Park Log Cabin?: Yes, by calling the Recreation office at 761-7490. The Log Cabin can be reserved in 4 hour blocks for a rental fee of $40. A $100 cleaning deposit and a $15 key deposit are required. You must go by the Recreation Office to sign a contract and pay the deposits and rental fee before the reservation is official. More...

8. How many people will a picnic shelter accomodate?: Reservable shelters: Six people per table. Lucy Park 20 tables, Lucyland 14 tables, Weeks Park 20 tables, Scotland Park 12 tables, Kiwanis Park 11 tables, Lake Wichita Park 8 tables, Spudder Park 25 tables, Lamar Park 12 tables, Bridwell Park 12 tables, Williams Park 14 tables, and Hamilton Park 4 tables. More...

9. Where can I take my child to practice softball, baseball, or soccer?: Many of the parks have backstops for softball and baseball practice and goals for soccer practice. More...

10. Where can I go fishing?: Lake Wichita Park, Plum Lake (Softball Complex), and Lucy Park along the river but NOT at the Duck Pond.

11. Do you have maps of the trails?: You can download a copy of the trail maps from either the documents section, or by visiting the Maps page under Trails. More...

12. Where can I park to walk to the Falls?: There are 2 parking areas just inside Lucy Park on Sunset Drive that have access to the 10' wide concrete trail. It is about a 1 mile walk to the Falls and back. You can also park along the I-44 service road which circles under the I-44 bridge over the Wichita River. More...

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Planning and Zoning

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1. Are there restrictions on my land?: In some cases, there may be two areas of regulation that need to be considered. First, many residential subdivisions have deed restrictions that set out specific “do’s” and “don’ts” within a certain neighborhood. Deed restrictions are not enforced by the City; however, they are enforceable by private means through the courts. Deed restrictions are generally filed with the County under the subdivision name. Second, most every parcel of land within the City of Wichita Falls will fall under one of 14 primary zones. Examples of zoning districts are: Single-Family Residential, Limited Commercial, General Commercial, and specialized zones such as the River Development District. Each zone has a list of permitted uses and uses that are allowed by the approval of the Planning and Zoning Commission. Each zone also establishes the developmental requirements such as building setbacks and height limitations. If a certain use is desired, but not permitted within a certain zone, a request for rezoning may be an option under certain conditions. Inquiries about land use and zoning can be made to the Planning Division.

2. Can I operate a business from my home?: The City of Wichita Falls Zoning Ordinance does permit a home based business under certain guidelines. Beauty salons and other home occupations are permitted as long as the residential character of the home and neighborhood is maintained. This means no employees other than the person(s) that reside within the home. Signs specifically advertising the home occupation and direct sales of merchandise are also prohibited. Take an “out of sight out of mind” approach when operating as a home occupation. Contact the Planning Division for a complete list of guidelines.

3. Can I build a carport in the front of my house?: Carports to be built within the front 25 foot setback, or within the 15 foot exterior side setback on corner lots, require a conditional use permit from the Planning and Zoning Commission. As part of this process notification letters are sent to owners of neighboring properties within 200 feet of the applicant’s property. The Commission will look at neighborhood responses when making a decision to approve or deny a particular request for a carport. It is a good idea to also check for possible deed restrictions. Some subdivisions may prohibit them. Contact the Planning Division for application and fee information.

4. Do I need a permit to place an advertising sign on a commercial lot?: Most signs, like buildings, are considered to be structures and do require a permit and an inspection from the Building Inspections Division. There are exceptions to permitting requirements for some smaller signs such as real estate signs (see the Sign Ordinance for details). Sign placement on a particular lot depends on the size of the sign and the number of existing signs on the lot. Contact the Planning Division or the Building Inspections Division for more information on sign placement and permitting.

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Police Administration

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1. How can I speak to the Chief of Police?: You may call during regular office hours and schedule and appointment, but your problem could probably be handled promptly by a line supervisor.

2. How do I compliment an Officer for a job well done?: You may call the front desk, the Chief's office or the Office of Professional Conduct

3. Why can't I talk to the Chief about my Burglary?: The Chief will speak to citizens about their concerns but he does not do investigations. The investigations are done by the Criminal Investigation Section and calls concerning those cases should go to that section

4. How does the Chief of Police give out information?: The Public Information Office is in charge of releasing information to the media and the public for the Chief of Police

5. How do I file a complaint?: The office of Professional Conduct is available during regular business hours or you may speak to any on-duty supervisor. The Chief is notified of all complaints after they are filed.

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Police Communications

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1. How can I listen to Police calls?: The City of Wichita Falls recently purchased and installed a new communications system which cannot be scanned.

2. What number do I call when I need an officer to respond?: 720-5000 Non-Emergency
Always call 911 in an Emergency

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Police Community Services

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1. How can I start a Neighborhood Watch program?: Contact the Community Services Section at 940-720-5007 for training in your area. More...

2. Will an officer speak to my civic group?: Yes. If you need a speaker for your business meeting, civic group or college class, call the Community Services Section at 720-7718.

3. What should I do if I have information about a crime?: Much of this information can be taken over the phone by calling the Dispatch Center at 720-5000. If you wish to remain anonymous, you may use the Crime Stoppers Tip Line at 322-9888. More...

4. Can a Criminal Justice major work in the department while attending school?: Yes. Internships are available. This section serves as liaison to the Criminal Justice program at Midwestern State University, however all schools are considered.

5. What will it cost to plan a tour, program or inspection?: Nothing! Community safety and education is the mission of this section. You never pay for a home security inspection, safety seat check or 8 hour program for your group.

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Police Organized Crime Unit

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1. Can I call with information and not give my name?: You can call Crime Stoppers at 322-9888 and you never have to give your name

2. Who do I call when I smell a possible meth lab?: Call the Police Department at 720-5000 and Officers will respond to determine if the OCU will need to respond and take over the investigation

3. What does a "Meth Lab" smell like?: It smells like cleaning ammonia, ether and, or starter fluid. It also burns your eyes if you are too close

4. What information should I have when I report drug activity?: Dates, times,when traffic is the heavist, vehicle tag numbers, car descriptions, and street addresses and any other information you think might be important

5. What are some of the common signs of drug abuse and drug activity?: Someone using drugs suffers rapid weight loss, nervousness, loss of appetite and anxiety. Common signs of drug activity at a location are a lot of vehicles that stay for short periods of time.

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Police Patrol

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1. How do I make a Police report?: Non-Emergency call 720-5000 and an Officer will be dispatched to respond. Incidents not requiring an officer may be reported to the Information Desk at 761-7792.

2. Can I call an Officer to unlock my car when I locked my keys inside?: Only in an emergency situation,which would be when a child is locked inside the car. In non-emergencies a locksmith or wrecker service should be called.

3. If I am involved in an accident do I have to make a report?: If the damage is less than $1000 the parties involved may choose to report the accident to the state themselves on a blue form obtained through this department or DPS if both agree, and they exchange their information. In that case the WFPD will not make a case report and you will assume the liabilty if you make that decision.

4. If I am involved in an accident can I move my car out of traffic?: Texas state law requires that you move your vehicle out of the traffic lane if you can do so safely.

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Police Property Impound

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1. How do I get my car out of Impound?: You must contact the impound attendant at 761-7458 and he will give you the exact impound charges for your vehicle. You will need proof of ownership, insurance and identification to get to car out of the impound.

2. Where is the impound located?: The Police Department Impound Lot is located at 305 Sunset Drive at the main entrance to Lucy Park.

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Police Public Information

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1. Can I receive News Releases from the Police Department?: Yes. All News Releases are now published on-line. If you would like to be notified when releases are available, please visit the E-News signup area. E-News Signup

2. I need my report for insurance purposes. Who can I call?: A copy of your report is available from the WFPD Records Section. More information can be obtained by visiting the records area of this website. More...

3. How can I find more information on police activity during weekends?: If the Public Information Office is closed, a supervisor may be able to help with immediate events. Your wait time will be determined by the number of enforcement issues encountered by the department at that given time. To leave a message, you can contact the Communications Center. More...

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Police Records

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1. How do I get my accident report?: You will need three things, the date of the accident, the specific address of the accident highway or street where the accident occurred, and the name of any person involved.

2. Where can I get fingerprinted?: The WFPD does not do fingerprinting for the public. Fingerprinting is done at the Wichita County Sheriff's Deparment.

3. Where can I get my background checked?: We provide clearance letters and local background checks only. You are required to have idenitification for a background check by the Wichita Falls Police Department

4. Can I call ahead so I will not have to wait to pick up my accident or offense report?: We ask that you please call ahead it helps us and you will not have to wait for us to find your report, you can pick it up and be on your way.

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Police Sections

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1. Can I call with Information and not give my name?: You can call Crime Stoppers at 322-9888 and you never have to give your name

2. How can I become a Wichita Falls Police Officer?: You can find all the qualifications on this web site under the training page and under recruitment.

3. Where do you take arrested persons?: Arrested Adults are taken to the Wichita County Jail at 7th and Lamar. Juveniles ages 10-16 are taken to The Juvenile Detention Center at 5th and Lamar.

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Property/Lakelot

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1. Can you tell me the current owner of a property?: Please contact the Wichita County Appraisal District office at 940/322-2435, or visit their website: Wichita Appraisal District

2. Can I get a list of properties with delinquent taxes prior to foreclosure date?: You may access the properties due to be foreclosed on by calling Perdue, Brandon, Fielder, Collins, & Mott at (940) 723-4323, or by going to their website: Click here

3. Can you come out and mark my property boundaries?: No. the City of Wichita Falls does not survey or mark property boundaries for property owners. You need to call an independent surveyor for this.

4. Can I park my vehicles and store my excess equipment on city easements and right-of-ways?: No. Parking vehicles or storing excess equipment on easements or undedicated areas within city right-of-ways is prohibited.

5. I have been told that my building is encroaching on City property. What do I do?: Contact the property administrator at 940/761-8816.

6. May I mail my annual lake lot lease payment in?: Yes. Send your check or money order made out to the City of Wichita Falls to:
City of Wichita Falls
Property/ Lake Lot Administration
PO Box 1431
Wichita Falls TX 76307

7. When is my lake lot lease payment and inspection fee due?: If you are located at Lake Arrowhead, your lease payment and inspection fee are due on or before June 1st of each year. If you are located at Lake Kickapoo, your lease payment and inspection fee are due on or before September 30th of each year.

8. How do I go about selling my improvements on my leased lake lot?: The first step is to call the Property/Lake Lot Administration (940-761-8811) and set up an inspection of the leased lot. The next step is to have an on-site individual sewage disposal system inspection performed by the Health Department (940/761-7800). Once the Health Department’s inspection is complete, a time is set up for both parties for the assignment of the lease in the Property/Lake Lot Administration office. Once the lease is signed, it is then sent for final approval by the City Manager and a signed copy is sent to the new lessee.

9. Is hunting allowed at the area Lakes?: At Lake Arrowhead and Lake Wichita, hunting for waterfowl is allowed in designated areas. Contact the Parks and Recreation Department for information (940/761-7490). At Lake Kickapoo, hunting is not allowed.

10. Are there any designed off-road driving areas at the Lakes?: No. All vehicles must remain on the roadway or on their leased property.

11. Are there designated areas for shooting fireworks?: No. Fireworks are not allowed on City property.

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Public Transportation / Transit

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1. Hours of Service?: 5:30am – 7:30pm (Monday to Friday), 10:30am – 5:30pm (Saturday).

2. Do you have bus service on Sundays?: There is no Sunday service on regular routes.

3. How many carry on bags can I take on the bus?: Maximum of 2 bags.

4. Do you have door-to-door service?: No, we provide curb-to-curb service.

5. Do you have wheel chair lifts on buses?: Yes, all buses are lift equipped.

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Public Works Water Purification

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1. When can I water my lawn using a sprinkler?: You may water your lawn using either an automatic or a manual sprinkler system only durring the hours from 6:00 PM to 11:00 AM. No sprinklers may be used from 11:00 AM through 6:00 PM.

2. Are there any restrictions to hand watering?: The only restriction is that the hose or other watering device must have a shut off valve or attachment.

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Purchasing

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1. How do I add my business to the vendor list for the City?: Complete the Vendor Application and fax or mail it to the Purchasing Department. Vendor Application

2. I forgot to turn in my Intent to Bid, can I still submit my bid?: The Intent to Bid can be faxed or mailed at any time prior to the bid opening. Failure to submit the Intent to Bid does not exclude a vendor from bidding.

3. Can I submit my bid via fax?: Bids totaling less than $25,000 can be submitted by fax. However, anything at or over $25,000 is to be mailed in a sealed envelope to the address listed on the bid.

4. How can I find out when, and or for which products, the City will be soliciting proposals?: All formal bids (over $50,000) are advertised in the Legal Section of the Wichita Falls Times and Record News twice beginning 14 days prior to the bid opening. The upcoming bids will be posted on this web site and on Channel 11. A listing of the items that are bid annually can be obtained by clicking here. Annual Bids

5. What is the exception on a Call for Bid?: An exception is a condition where the product design, features, capability, size or some other factor does not meet the specifications listed. Request for Approved Equals

6. What level of insurance does the City of Wichita Falls require of its contractors?: Click here. Insurance Requirements

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Recreation

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1. How do I register for activities?: There are 4 easy ways to register.
1. Register on-line at www.wichitafallstx.gov under Parks & Recreation department.
2. Mail to:
Parks and Recreation Dept.
Room 209
600 11th St.
Wichita Falls, TX 76301
3. Continuing students can charge by phone (Visa or Master Card) by calling 940-761-7490
4. In person at the Parks and Recreation Office in Room 209 of the W.F. Recreation Center located at 600 11th Street upstairs above the Library in room 209. More...

2. Where can I find out about special events in Wichita Falls?: Go to the Recreation department on line at www.cwftx.net or call the Recreation Office at (940) 761-7490. More...

3. Does the City of Wichita Falls have facilities available to rent for special occasions?: We have shelters for reservation and a log cabin for rental. More...

4. Where are the parks located in Wichita Falls?: Check out our City map. Each park is listed and where it is located. More...

5. Is hunting allowed at the area Lakes?: Duck and Geese hunting is allowed at Lake Arrowhead and Lake Wichita in designated areas. The Parks & Recreation Department issues Duck Blind permits at no cost. To obtain a permit please visit the Recreation Department located on the second floor of the Wichita Falls Public Library, 600 11th Street, in room 209, (940) 761-7490.

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Traffic Engineering

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1. What is required for a new street light to be installed?: Street lights can be installed at intersections and mid-block locations that are greater than 600 ft. from the nearest location? Go to the Street Light Page for more information.

2. How can I get a traffic signal?: An engineering study must be completed to determine signal warrants. Go to the Signal Page for more information.

3. Where can I place my sign?: Non-traffic control signs cannot be placed in the City ROW (right-of-way). Go to the Signs & Markings Page for more information.

4. How can I get a traffic count?: Traffic counts are available. Please go to the Traffic Counts Page. Additional traffic count information can be requested at 761-7643.

5. How do I report a street light outage?: Street light outages and traffic signal malfunctions should be reported to 761-7640.

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Transportation Planning

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1. What is being done to improve the pedestrian Trail System?: We are working to utilize the Metropolitan Planning Organization’s Bicycle Master Plan developed in 2005. Contact us (761-7450) about the local Bicycle Coalition group and its ongoing work.

2. What do I ned to do if I have questions about state highway projects?: Contact our office (761-7450) and we will assist you with getting the information you need. If we cannot answer your questions, we will direct you to the appropriate TxDOT representative. More...

3. What does Transportation Planning do?: An example is the newly developed Transit Study being undertaken for the WFTS in 2006.

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Utility Billing & Collections

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1. What do I have to do to get water service?: To establish a water account, the customer is asked to come to the Utility Collections office at 1300 Seventh Street and make a deposit. Identification is required on new deposits to protect the customer from someone else establishing an account in his/her name. A representative is allowed to establish the account by using their own identification and providing copies of the responsible parties identification.

2. How much is the deposit?: Residential deposits are $75.00 for single-family dwellings. Multi-family dwellings are $50.00 per unit when served by one meter. Minimum business deposits are $100.00 for businesses with low water usage. Other business deposits are calculated based on comparable business use applied to current rates for water, sewer, and refuse.

3. How do you figure the sewer charge?: Residential sewer charges are based on the customer's actual monthly water consumption, or their winter months' average consumption, whichever is less. Sewer averages are calculated each year on water consumption between the December and March readings (January, February, and March billings). Documentation of leaks repaired during the averaging period must be presented by May 31 each year in order to qualify for an adjustment to the new year's average.

4. Do you pay interest on deposits? What happens to the interest?: a. Currently, the City does not pay interest on deposits.
b. The interest drawn by the City on customer deposits is returned into the operating budget of the water/sewer fund to help in providing the lowest possible rates.

5. Why is my bill so high?

1. A leak in the customer's service can cause higher usage.

2. Seasonal increases due to increased usage, such as lawn watering, children's wading pools, additional laundry, and washing automobiles.

3. An error in the current reading or having been previously under-read

4. The meter has been recently uncovered and read.

6. Why is my water cut off? Don't you give notice?: a. This question is most commonly asked when service has been cut off for non-payment; however, an answer cannot be given until a check is made of the customer's account. If the customer is on the cut off list and the service man has reported that the water has been cut off and a $15.00 charge assessed, this information is given to the customer. The customer is told that the bill and the additional $15.00 charge must be paid before service can be
b. Notice of past due accounts are given as a message on the second month's bill. the message states that the bill must be paid by the due date to avoid service interruption. After the due date, a blue pending cut off notice is mailed instructing the customer to pay by 5:00p.m. on the working day preceding cut off action.

7. When do I get my deposit back?: Customer deposits are held as long as the customer's account is active. When the account is closed, the deposit is applied toward payment of the final billing. Any credit balance is refunded to the customer by check from the Accounting/Finance Department. Senior citizens, 65 years of age of age, who maintains their account in good standing, may request a refund of their deposit for their residence. Proof of age is required

8. How can they read my meter when the grass has grown over it?: The meter reader tries to read all meters in his route. The customers can help assure a more accurate reading by keeping the grass trimmed around his meter and by not placing rubbish, garbage cans, or vehicles over the meter box.

9. How can they read my meter when it's full of water?: If the water in the meter box is clear, it is possible to get an accurate reading. The reader notes on his reading forms any meters that he could not read because of water, and at the end of his route, he then returns to all the "water" meters and dips them out to get a reading. In cases of large meter boxes that cannot be dipped, a note of flooded is placed on the reading form. This causes a reread to be produced through the high-low, so that a service worker can be sent out to pump out the meter box and get a reading.

10. How can they read my meter when the hands are missing?: Most meters used by the city have odometer type readouts. Customers are billed in hundreds of cubic feet so not all dials are used in calculating the bill. The last two digits on the right are dropped when entering the reading for billing, i.e. 6 4 7 4 1 3 is read as 6474.

11. What do I have to do to get my meter fixed?: All meter repairs for leaking meters, non-functioning meter, covered meters, and other major meter problems are performed by the Water Maintenance Department. Customers with these types of problems are referred to that department (761-4333). Reports of missing meter box lids are immediately dispatched to the Service Worker. Priority is given to turn-ons, turn-offs, and other routine activities.

12. Is there a charge for transfer of service?: There is no charge for transfer of service; however, a transfer bill is produced. The transfer bill covers charges for water used at the old address from the last regular date until the turn off date. This bill will also show any outstanding bill as a past due amount.

13. When do you send out bills?: The city is divided into twenty-three districts (cycles) with one cycle read each working day and billed within forty-eight hour excluding holidays and weekends. The bills are produced once each month for a cycle, giving the customer twelve bills per year. To determine the approximate billing date, we must know the exact address to determine which cycle the customer account is in and then check the monthly billing schedule.

14. How can I have a past due amount on my bill when I paid last month?: This question is commonly asked when service has been interrupted for non-payment or if the customer has received a bill showing a past due balance. Each case must be checked individually to determine the proper response.

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Memorial Auditorium • 1300 7th Street • Wichita Falls, TX 76301

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